#MALWAREBYTES LICENSE KEY MISPLACED HOW TO#
#MALWAREBYTES LICENSE KEY MISPLACED PASSWORD#
#MALWAREBYTES LICENSE KEY MISPLACED LICENSE#

It is true that all lifetime keys were valid for only 1 device at a time from the beginning, however the old system had a built in allowance for up to 3 installations/uses before the system would invalidate the key because users could not deactivate devices they no longer had access to (such as systems where the drive has failed or where they no longer own the systems) now that the new system has been implemented which tracks licenses and subscriptions more accurately and allows users to deactivate their own licenses/devices via My., that 3 device allowance has been removed. The licensing system has been overhauled recently and the former grace that was built into licenses is no longer present which explains why lifetime licenses are now limited to a single device. Please double check that you supply a valid / properly spelled & correct Email ( hopefully the same one you used at the time of original purchase). Provide the detail and submit the ticket.ĭo scroll down to the section “Create Ticket”. This forum can only provide you generic type help. I would encourage you, if you have not already done so, to create a Help Ticket with Support. Start with Manage subscriptions in My Account There are several help articles on the Support portal about the topic of licenses, de-activation, re-activation. In the latter case, you will need to create a Support help ticket ( if not already done).

#MALWAREBYTES LICENSE KEY MISPLACED LICENSE#

If you do not see your license listed there, you can not make headway on your own.

That being able to do that login and then to see what it shows there for Licenses is an important factor. Keep in mind that the Email has to be valid and active.

#MALWAREBYTES LICENSE KEY MISPLACED PASSWORD#

If you have misplaced or do not have the password for that login, use the blue 'Forgot password' link. That same email is what you should use to login to Malwarebytes MyAccount.

#MALWAREBYTES LICENSE KEY MISPLACED HOW TO#

Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file:Īssuming you bought licenses directly from Malwarebytes, you would have supplied a Email at the original purchase. Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

Malwarebytes license key misplaced